Repair Policy: Rough & Tumble stands behind all of our bags. We will thoroughly repair any issue with stitching or riveting beyond normal wear and tear. There is no charge to the client for up to one full year from the date of purchase. Client must be original purchaser and have the order number or copy of in-store receipt. Items needing repair outside our one-year warranty will be subject to a small fee based on the repair.
Clients are responsible for costs incurred to ship their bag to us for repair. Rough & Tumble will cover the cost of return shipping for warrantied items only If your bag is in need of repair or you have questions regarding our repair policies or pricing, please call us at 207-808-5042.