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We have partnered with treet to bring customers an official resale marketplace to buy and sell new & like-new Rough & Tumble custom designs online.

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how it works



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frequently asked questions

selling a pre-loved custom

Can I resell both online customs and phone-in custom designs?

Yes! Online custom and phone-in custom designs.

When I go to 'find the item I'm selling' and search all my Rough & Tumble orders, does Treet have access to this information displayed?

We take customer privacy very seriously, and Treet does not have access to this data, and it is not stored on their servers. When a client enters this information only then is it indexed through the Rough & Tumble site. We have more information about Treet's direct privacy policy found here too - https://roughandtumble.treet.co/privacy-policy

When I search through my order details how do I easily find the custom I want to list if I'm not sure what order number it is?

If you do not have the exact order number, and enter your email to sort through all your Rough & Tumble orders, you will only be able to click and see the details under the available customs. All other orders will not be clickable. Still having trouble finding the right one? Feel free to email us and we can help! - service@roughandtumbledesign.com

I purchased an authentic, preowned custom bag from a customer on a different resale site and want to resell it here, is this possible or do you have to be the original purchaser?

Yes ,you definitely can, as long as the custom is in 'like new' condition you can resell it here. All you will need is the 'info used for the original order' email or phone # + original order confirmation number.

What happens after I submit my listing?

The item will be reviewed within 24 hours, once approved it will then appear live on the site. If there is an issue, treet will email you asking for changes.

I customized a little, or strap such as an elevation strap, am I able to sell it here?

Yes, you can as long as it was a custom item.

I want to lower my selling price, is this possible?

Yes, you can go in and lower the price, or edit your listing at any time

I live outside the united states can I still sell on the site?

Treet currently does not have the abiliity for customers to sell items internationally at this time.


shopping the preloved custom community

I have a question about the item listed who do I reach out to?

There is a treet chat or direct email that you can reach out to, if you have any followup questions feel free to reach out directly to the studio too at service@roughandtumbledesign.com

Will I be able to purchase a bag if I live outside of the US?

As of right now treet does not offer international purchases.

Who pays for shipping?

The buyer pays a flat rate of $8.00 for shipping.


general

Can items be crossposted, such as if you have the bag posted in an area like eBay, Poshmark or a fanpage BST group?

Yes, however please update the listing as soon as possible if it is no longer available for customers to purchase on the Rough & Tumble preloved site.

I have a limited bag or prototype I purchased on the website, or from the store, can I sell it here?

As of right now this preloved site is only for custom designs created on roughandtumbledesign.com, and phone-in with a design specialist. It will not include limiteds, or website listed bags.

Can I use a fan discount code, or welcome code on this treet site?

No, these codes are only active on roughandtumbledesign.com.

Will I still be able to use my welcome or fan discount code when I use my treet store credit code on roughandtumbledesign.com?

Yes!

Where can I use the store credit that I earned from selling on roughandtumble.treet.co?

The store credit is issued in the form of a discount code and is to be redeemed at roughandtumbledesign.com for anything listed on the website, including online customs. It is also available to use with phone-in custom designs. Please note the full credit has to be used in one purchase.



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