returns

How do I exchange my bag?

We would like to have every opportunity to put the perfect bag in your hand! If you would like to chat with one of our Perfect Fit Consultants please call us at 207-808-5042 ext. 1.

All exchanges must occur within 10 days of receiving your order.

The item should not have been used in any way, been exposed to perfume or smoke or any other condition that would prevent the item from being sold as new. The item should have all original Rough & Tumble tags attached. All footwear must be returned in the original box with original packing.

Due to their sensitive nature all nubuck leather products must be returned with original tags attached, no exceptions.

Rough & Tumble does not refund shipping costs.

Promotional codes are non-transferable.

All custom orders or alterations are final sale. 

Please email service@roughandtumbledesign.com with your order number to begin the exchange process.